Who to Contact at SmartAC
Know exactly who to reach out to — whether you're a homeowner, a technician in the field, or managing your account.
Contact for
- Hub is offline or not connecting
- Sensor issues or replacements
- Battery questions or replacements
- Ordering filters through the app
- General questions about the SmartAC system
Pro Support
(832) 377-0830Monday – Friday · 7:00 AM – 8:00 PM CST
For Technicians & Installers Only
Contact for
- Help during installation (Pro App questions, hub or sensor placement)
- Troubleshooting Wi-Fi connectivity issues while at a customer's home
- Technical questions about SmartAC hardware in the field
Your Assigned CSM
Your Customer Success Manager is your primary SmartAC contact for account-level needs.
For Partners & Account Managers
Contact for
- Placing a new hardware order
- Checking on an existing order status
- Scheduling training for your team
- Getting a new team member up to speed on SmartAC
- Verifying shipping costs and logistics
Quick Reference
Your CSM
Direct contact
Orders, training, account needs