Resources to help you grow smarter

Insights, stories, and tools from SmartAC to help contractors scale memberships and strengthen customer loyalty.

The first answer is rarely the whole answer

What a Former OB-GYN Learned About HVAC in Her First Six Months

When Dr. La Toya Luces-Sampson left medicine to help run an HVAC company outside Houston, she assumed the steepest learning curve would be technical:...

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Symptoms vs Signs

HVAC Callback Prevention: What Sets Top Contractors Apart

A single callback runs a contractor $150 to $300 in direct costs once labor, truck time, and overhead are added up, and that number does not include...

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Edwin Childs

The Marketing Shift Every HVAC Contractor Needs to Understand

For years, HVAC growth followed a familiar formula: buy more Google Ads, generate more leads, book more calls. Simple math. More spend in, more...

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Happy Home Club

Case Study: A 60% close rate during one of the slowest seasons on record

It was the worst kind of slow season, the kind with no end in sight. Denver hadn't seen a winter like this in over a century. Record-breaking warmth....

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Next Era Legal

Auto-Renewal in HVAC Maintenance Contracts

Running a successful maintenance program isn't just about delivering great service. It's also about making sure the agreements behind it are clear,...

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UNDERSTAND CAC

The Real Cost of Acquiring an HVAC Customer in 2026

A small HVAC owner posted a short reflection to r/HVACadvice last week. They run a four-person shop, transitioned in from sales, and wanted to...

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Beyond the Truck Roll

Beyond the Truck Roll Ep 8: Building an HVAC Company Homeowners Actually Trust

Building a successful HVAC company takes more than technical expertise. In this episode of Beyond the Truck Roll, we sit down with Jason Boehning,...

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Pricing and Value

What a Viral HVAC Pricing Thread Reveals About Homeowner Expectations

Last week, a homeowner on the East Coast paid for a capacitor replacement and a hard start kit during a heat wave, then posted a question in an HVAC...

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HVAC Monitoring Between Maintenance Visits: The Hidden Gap

Twice a year, a technician walks into a customer's mechanical room, runs through a checklist, and writes up a service report. That report is what...

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